Delivery & Shipping

Flower Delivery Terms

By using our flower delivery service, you agree to let our drivers use their best professional judgment to determine whether or not the flowers can be safely left at the delivery address if no one is present to receive them. We hold no responsibility for the flowers from this point on.

By using our flower delivery service, you agree to a return fee equal to the delivery fee if no one is home to accept the delivery, the address is incorrect, or the order cannot be left safely in our best judgment.

If the flowers have been returned to our store, you will be contacted and given the option to have the flowers redelivered or pick them up from our store in Southbank. If Kate Hill Flowers is responsible for the redelivery, this redelivery fee will not apply.

In the rare event that there is an issue with delivering your order and we have been unable to reach you, we reserve the right to call the recipient unless you have instructed otherwise. Your details will be kept confidential at all times.

If a security person or concierge is obligated to receive the flowers on the recipient’s behalf, we cannot accept responsibility for the flowers from this point on.

Orders containing alcohol cannot be left unattended. Orders cannot be left with anyone under 18 years of age. If no one is present at the delivery address to sign for the order, the order will be returned to the studio and a redelivery fee will apply.

Flower deliveries will be completed before 5:00 PM to a business address and before 6:00 PM to a private address. Please write a note if you have a special request. While we can make no guarantees, we will do our best to fulfil it.

Saturday Flower Deliveries

Same day Saturday flower delivery orders must be received by 9:00am for delivery by 5:00 PM.

By using our service on a Saturday, you accept that the flowers can be left without a signature at the recipient’s address or with the nearest neighbour if the property is inaccessible or is an unsafe location to leave the flowers. We will leave a calling card if the flowers are left with a neighbour.

Public Holidays

Please note that we do not deliver on public holidays.