Terms and Conditions

Purchasing Conditions

Kate Hill Flowers is pleased offer you the convenience of online shopping. Please review the general conditions of purchase contained in this website. Your use of this site will imply your agreement with these general conditions. If you have any questions, please contact our team on +61 3 9696 0666 or contact@katehillflowers.com.au

Returns and refunds

Kate Hill Flowers goes to great lengths to source the very best product for our customers. Our reputation depends on it. However, we are dealing with an organic product and on rare occassions this product may not meet expectations.

You can generally expect your flowers to last from 4 -7 days provided they are cared for correctly.
5 main steps will help your flowers to last as long as possible:

1. Stems should be cut on an angle (in or under running water if possible) as soon as you receive the flowers
2. Ensure the vase that is used is clean and filled with fresh water
3. Always keep an eye on the water levels and change the water completely every two days
4. Keep the flowers out of direct sunlight
5. Keep the flowers away from drafts and air-conditioning

If you feel the flowers have not lasted for at least three days let us know within this time by calling +61 3 9696 0666. Once we are confident that they have been cared for as recommended, we will happy replace the flowers.

Please note that we may firstly request a photo of the flowers and can only replace them if we are able to pick up the old flowers at the same time as we deliver the replacements.

We are always available on +61 3 9696 0666 to answer any of your concerns or questions regarding the care of your flowers.

Cancellations

Orders cancelled outside of 24 hours of the requested delivery time will incur a 25% administration charge. We do not offer refunds on orders cancelled within 24 hours of the delivery date. Refunds can only be made back the credit card that was used for the original purchase.

Re-Delivery

If a delivery has been attempted unsuccessfully and requires a second or subsequent delivery to be made (eg. You have provided us with an incorrect address or no one is home during your selected delivery time) a redelivery fee will apply to the same value as the original cost. You will be contacted before the arrangement is redelivered and given the option to pick the arrangement up from our studio. If Kate Hill Flowers is in any way responsible for the redelivery this redelivery fee will not apply.

Please note that if a security person is obliged to take the flowers on the recipients behalf, we cannot be made accountable for the flowers from this point on.

Website Pricing

All pricing is in Australian Dollars (AU$) and includes GST.

Substitutions

Flower varieties and colours shown in the online shop are subject to availability. Our staff will always endeavour to match the product as shown, but should the flower not be available, they will substitute these with an equally attractive flower of equal or greater value. The same applies to vases and glassware.

If you have any special requirements, we welcome you to call us on +61 3 9696 0666.

Secure Shopping

The authenticity of this site has been established by www.geotrust.com and you are welcome to view our digital certificate information. This digital certificate ensures that all information that you provide us with is encrypted and transmitted via 128 bit SSL (Secure Socket Layer).

SSL is the industry standard for the transmission of credit card details. Your information is encrypted using a complex mathematical algorithm before being sent over the Internet. It is almost impossible for an unauthorised party to seize the encrypted data.

You will know that your details are being safeguarded by looking for the padlock or unbroken key that will appear at the bottom of your browser whenever you are providing us with personal information.

You can also identify a secure site by looking at the address. For example, when you go to the www.katehillflowers.com.au order page you will notice that the address starts with ‘https://’, while non-secure pages begin with ‘http://’.

Information at katehillflowers.com.au is protected by is sophisticated firewalls and other security systems. We also have strict organisational procedures in place to ensure that the integrity of your data is maintained at all times.

Your bank can also provide you with additional information regarding the security of your credit cards.

If you have any concerns or questions relating to your security while using this website, please call us on +61 3 9696 0666.

Online Privacy Statement

Of utmost importance is the fact that we do not sell, rent or otherwise distribute your information outside of the company. Generally, we use the information we collect about you for two purposes:

1. To facilitate your requirements by ensuring your orders and enquiry's are forwarded to the correct people and actioned in a timely manner, and

2. To enable us to send you relevant marketing information.

We always provide customers with an opportunity to opt-out of receiving future offers via e-mail. If you don't wish to receive new information, just e-mail us at privacy@katehillflowers.com.au and we will delete your details from all internal marketing lists and future campaigns.

If you have any concerns or questions relating to your privacy while using this website, please call us on +61 3 9696 0666.

Offering Information to Other Parties

We only use or disclose information about our customers in ways they would expect. This means we only use information to meet your requirements of us or improve our website. This information is not available to any organisations outside of Kate Hill Flowers Pty Ltd.

Please note that this policy only covers the Kate Hill Flowers Pty Ltd website at http://www.katehillflowers.com.au. Links within this website to other web sites are not covered by this policy.

Changes to this Policy

Kate Hill Flowers Pty Ltd reserves the right to change this policy at any time. Please check this page periodically for changes. Your continued use of our site following the posting of changes to these terms will mean you accept those changes. Information collected prior to the time any change is posted will be used according to the rules and laws that applied at the time the information was collected.

Copyright

Kate Hill Flowers Pty Ltd maintains this website for your personal information, education, and communication. All material, graphics, icons, illustrations, images, information, logos, photographs, software, text, on the website ("Content") are the property of Kate Hill Flowers Pty Ltd, its suppliers and/or licensors unless expressly indicated otherwise on the website. The Content is protected under Australian and international copyright laws. The Content is for your personal, non-commercial use, you are not permitted to modify, copy, reproduce, frame, upload to a third party, post, transmit or distribute the Content or any part of it in any way except as expressly provided for on the website or expressly authorised in writing by Kate Hill Flowers Pty Ltd.